Payment and Cancellation Policy

Whilst I love my chosen career, it is still the way that I earn my living and as such have to charge money for our time and expertise.  Our rates are very reasonable especially for people with such experience and academic qualifications.  Just compare our hourly rates with those charged by your local car mechanic and you will see we are much cheaper.  Hopefully you love your dog more than you do your car!

Many of our clients have been with us for years and appreciate our position.  However, a significant minority of clients cancel with little or no notice in spite of being made aware of our cancellation fee policy when booking.  This means that we are now asking new clients to pay in advance for their first session.  This may either be by cheque payable to Leanne Smith or by direct bank transfer (bank details on request).

For completeness, our cancellation fee policy is as follows:

If you have to cancel a lesson there is a cancellation fee unless we can resell the lesson.
Less than 48 hours: full price of lesson.

48- 72hrs: 50% of price of lesson
Cancellation fees also apply to home visits.
Cancellations fees must be paid before attending the next session.

If you have tried to contact me to cancel a lesson and have not had confirmation that I have received the information please try to contact me again.  If you do not receive a confirmation from me that your cancellation has been received a cancellation fee will be charged.

Listen up - this is important
Closer - you need to hear this!
OK - Now you're TOO close
Don't make me shout!